How to transition your business from on-prem to SaaS

Customer success has exploded in the B2B software world. No surprise, given that key customer success metrics – customer retention, engagement and satisfaction – are at the core of every SaaS business strategy.

Many businesses are unclear what customer success means, how they can build an effective customer success program, who they should staff their customer success departments with – and crucially, how they will measure customer success.

Leif Bohlin - Partner and Operations at Monterro

Leif has an extensive experience from building and managing B2B SaaS businesses.