Essential Services
Product, Tech & Customer Success
At Monterro, we’ve developed a new way to accelerate your product offering.
We support you across product management, building out product roadmaps, and developing your product strategy. Crucially, we also help you in both transitioning from on-premise to SaaS, and with cloud scaling.
Product offering
From vision and strategy, to offering and features
Chances are, you have a great product already, but there is always room to improve. We help you take your current offering to the next level and to develop new offerings based on our knowledge of your customers, your market, and our past experience. We support you in the vision and strategy phase, in the use-cases, commercial stories, and MVPs phase, right through to rollout to new customers and cross-selling to existing ones.
Product roadmap
Guidance on product strategy and future offerings
In the fast-paced SaaS world, if you stand still, you don’t survive very long. But we know a roadmap isn’t just about telling development what to do next, it’s about converting your product vision into an actionable roadmap that communicates to all stakeholders the best way forward. Our experience and insights mean we can also help you set realistic goals that empower your team and build trust with your customers.
Gabriella Bussien
CEO, Trapets“Our partnership with Monterro will help us expand faster and invest in a stronger product platform for our customers. Monterro has a rock-solid track record in supporting the kind of growth journey we’re aiming for.”
SaaS transformation
Transforming your on-prem solution to SaaS
If you were to reboot your software company from scratch today, it probably goes without saying that you’d set up as a SaaS company. But if your business has been running for several years, it’s likely that most of your code has been written for on-premises environments. That means a move to SaaS involves a heap of challenges you’ll need to navigate.
Without an experienced partner, it’s really easy to get lost. We’ve helped numerous companies navigate that journey. So if you can see a simpler, more profitable future with SaaS, we can help you get there safely.
Productisation
Turning your expertise into a marketable product
Software is our home-turf, but we know that sometimes your customers are going to need expert service provision to get the full value of your solution. But whether it be support, consulting, training, or implementation there are ways to package it into a productized offering that can become a recurring add-on to your software. This means less time spent thinking about your billable hours and staffing, and more on providing your customers with a great product (with the added benefit of increasing the value of your company in the process).
This shift can be tricky both for you and your customers, but we’ve been here before and our experience can help you go from “Service with Software” to “Software with Service.”
Process improvement
Optimising from lead to invoice
Having appropriate support systems in place can be key to scaling efficiently, especially when your company starts to get bigger.
But it’s not as simple as selecting the most well-trodden route.. To be most effective, you need to start from the beginning and look at your processes (from lead to invoice), at the data you have, and at where your data gaps are – everything you need to run your organisation as best as possible.
We help you on that journey, and on how to optimise these processes based on best practices and benchmarks. Once we’ve nailed that down, we help you find the best systems for your needs, based on our experience and our portfolio network, and help you keep costs down by leveraging our combined scale.
Development
Ensuring your products are at the forefront
Developing your product is key for any SaaS company. Without an efficient R&D setup it doesn’t matter how great your product is, your competitors will catch up.
We’ve been there ourselves and know how to help you outpace your peers, not just keep up with them. Implementing the best development methodologies for your business, measuring the right KPIs, and setting appropriate goals will help you create efficiency. And by aligning all of the above with product management, prioritisation on the product roadmap, and collaboration across teams, we help you ensure effectiveness.
Customer success
Ensuring your customers get all the value from your product and stick around
Most Nordic SaaS companies know that customer success is critical to long-term growth.
But few are truly great at it. That’s understandable – it’s a relatively recent discipline and not too long ago, building incredible software was enough to win. Whilst that isn’t the case any more, the good news is, whatever your maturity, customer success is a huge opportunity to deepen your relationships, and to upsell and cross-sell to your existing customer base.
We can help you define the department, map out the processes, build the team, and implement the right metrics for your customer health scorecards.